This California headquartered enterprise is known for innovative products that are ingrained in many of the digital devices used by billions of people around the globe. Daily wireless connectivity would not be possible without the innovation of this organization. Salesforce is used to power customer support with a complex, multi-org Salesforce implementation. CapStorm empowers the business to know customers better by enabling data mining and near real-time data visualization. The enterprise also minimizes costs with Salesforce data archival and streamlined sandbox seeding.
This enterprise was an early adopter of Salesforce, and with over 50,000 employees, the data volumes in Salesforce increased exponentially. Data increased to such a high volume that the Case object was archived then reimplemented once the table grew larger than 55 million records. The enterprise needed to leverage Salesforce data to gain insight into customer trends, but the native reporting options or even 3rd party Salesforce data extract connectors simply could not handle such large data volumes. The business also required a solution for Salesforce backup and recovery, and the solution had to be architected to support these massive record counts, both upon Salesforce data extract and for complex data restores that could contain millions of interconnected records.
Proven Salesforce data recovery with RPO and RTO measured in minutes.
Improved customer experience and increased revenue by mining Salesforce data for anomalies and trends.
Salesforce storage cost control with self-hosted Salesforce record archival.