This public, land-grant research university offers over 100 undergraduate and dozens of master’s and doctoral degree programs. Its state legislature legally designated it as a research university in 2003.
The university was looking for a way to have an operational archive for backup and restore for historical reporting. Along with the archive, they needed to maintain their current processes to verify Salesforce data discrepancies, and make updates to the Service Cloud. With the high volume of data they worked with, the university wanted a way to weed out the data they were not using on a daily basis, while keeping the ability to view the historical archive for a specific object or individual.
The CS:Enable product allows the research university to import non-Salesforce data directly into their Salesforce instance.