Creating an Immutable Digital Chain of Custody

Welcome to our Data Unleashed web series. This web series represents a collection of ideas, lessons learned, and use cases accumulated by serving Salesforce customers over the past 12+ years. If your organization uses Salesforce, this web series was designed specifically for you.
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In recent years, we at CapStorm have been hearing more of our customers discuss the need for a digital chain of custody. So in Episode 13, Drew tells the story of a Fortune 500 enterprise looking for an immutable, record transactional history of data as it evolved throughout its lifecycle. Due to the nature of its work, this enterprise could have anywhere between 300-400 lawsuits going on at any given time. That’s quite a lot! The enterprise wanted to place tamper-evident holds on certain Salesforce data, in the event they had to send that data to opposing attorneys or a judge. 

Having tamper-proof data is important to lawsuits when dealing with issues such as intellectual property or other copyrights, and this organization wanted to ensure their data remained immutable. Luckily with CapStorm solutions in their back pocket, their needs were met. They gained the ability to pull down a copy of Salesforce and use encryption algorithms to protect the data. Encrypting the data allowed them to make sure the Salesforce data had not been changed, and if it had they could who made the changes, when, and why. When it comes to various regulatory restrictions and concerns, this solution can be a game changer for any enterprise to have, no matter how big or small. 

Tune in each Tuesday for more episodes of Data Unleashed, and discover all the tips and tricks to help you get more value from your investment in Salesforce. We would love to hear from you if you are looking for a fast, easy, and highly secure way to protect your Salesforce data & metadata! Reach out to an SFDC data expert or send us a message on LinkedIn!


Video Transcription

Hello, my name is Drew Niermann and you’re watching Data Unleashed, the video blog series dedicated to helping you get more out of your investment in Salesforce.

In recent years, something that we’ve heard quite a bit more about at CapStorm is having a digital chain of custody, or an immutable record transactional history of data as it’s changed or evolved over the lifecycle of its existence. 

One of the stories that we heard was about a Fortune 500 organization that, at any given point in time, has between three and 400 different lawsuits. That’s a lot, at least in my mind, it is. And one of the things that they were wanting to do was place tamper-evident holds on certain types of data that they have in their repositories. 

So imagine they’re in different lawsuits with different organizations. And let’s say it’s over intellectual property rights or something. The opposing attorney is requesting slices of data to make their case or maybe even to prove your innocence, your attorney is. How do you go about getting data that lives in Salesforce into the hands of a requesting judge to prove your innocence without sharing too much of that data? And if you share a sub-slice of that data for the opposing attorney and client to go through, how do you know that what you get back has not been tampered with? 

This is really, really important for no intellectual property, or patent infringement type of lawsuits. And there is a way that CapStorm offers to replicate this data down and give you an immutable digital chain of custody. 

The way this works is you pull down a copy of Salesforce, you use encryption algorithms to protect this data at rest and make sure that it has not been changed. Anytime records do change, you can see when it happened, who did it, what was the event, and circumstances under which occurred, giving you the ability to go back in time and figure out why or how that type of change was made. 

So if this is something that sounds of interest to you, for litigation purposes, or just protecting your sensitive data across various jurisdiction, jurisdictions and regulatory concerns, please reach out to the CapStorm team. We’ve been dealing with this for a few years now and love to ask you some questions, give you some ideas, and you would share some resources. 

You can also reach out to me on LinkedIn or maybe a CapStorm expert at Thank you so much for watching. My name is Drew Niermann, and this is Data Unleashed.

Drew Niermann

Drew Niermann

Drew excels in presenting deeply technical ideas in a simple way. He supports 50 of CapStorm's top global accounts, helping each company to achieve their desired outcomes while also guiding a team of Enterprise Sales reps to identify and execute on each of their strategic pursuits.

About CapStorm

CapStorm is the most technologically advanced Salesforce data management platform on the market. Billions of records per day flow through CapStorm software, and our solutions are used in every industry from credit cards, telecom providers, insurance agencies, global banks and energy providers.

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