• March 2, 2022
  • Case Studies

High-Frequency Data Replication Transforms Top 10 City’s Service Speed

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Top 10 City in the United States

Streamlines reporting with Salesforce data resident behind their firewall

This city hosts the headquarters of many of the world’s largest companies and is one of the fastest growing cities in the United States. The constant drive for streamlined technology brought the city to Salesforce, and utilization of Salesforce solutions continues to increase each year. CapStorm’s partnership supports much of the city’s reporting in order to achieve near real-time Salesforce data insights.

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Industry

  • Public Sector
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Company Size

  • 10,000+ employees
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Specialities

  • Public Sector
  • Technology
  • Integration
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Tech Stack

  • Salesforce Platform
  • Tableau
  • SQL Server
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Problem

The city government encountered significant hurdles with Salesforce data extraction and management, impacting its ability to deliver timely services:

  • Handling High Data Volumes: Existing data extraction solutions could not efficiently process the rapidly increasing data volumes. This growth was fueled by the launch of a 311 Citizen service request portal, expanded code compliance support, and city management operations. The volume overwhelmed existing reporting tools, delaying critical decision-making.
  • Complex Multi-Org Structure: The city operated multiple key Salesforce organizations, each tailored to specific division needs. This fragmented architecture led to inconsistent data formats and hindered seamless reporting and analysis across departments.
  • Cumbersome Reporting: Native Salesforce tools and CSV data extraction methods were inefficient for managing high data volumes and multi-org architecture. The resulting outputs were difficult to manipulate and delayed the generation of actionable insights.
  • Data Security Concerns: Ensuring data protection and compliance with internal and regulatory standards became more challenging as data management needs grew.

The city needed a comprehensive, scalable solution that could manage continuous data extraction, handle multi-org synchronization, and enhance data accessibility for both internal reporting and citizen services.

Solution

  1. Incremental Data Extraction

    CapStorm implemented incremental extraction processes, enabling continuous data flow to the city’s SQL Server database. This allowed seamless synchronization across all Salesforce environments without performance degradation.

  2. High-Frequency Data Extraction

    Data was replicated every 5 minutes, ensuring that city databases were consistently updated with the latest Salesforce data. This near real-time access allowed analytics tools to generate up-to-date insights for internal and public-facing applications.

  3. Enhanced Data Protection and Compliance

    By keeping Salesforce data within the city’s own secure firewall, CapStorm’s solution bolstered data security measures, aligning with compliance requirements and minimizing risks of external data breaches.

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Outcome

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The automated and incremental extraction processes streamlined reporting, allowing city departments to make faster, more informed decisions. The efficiency improvements supported better management of public resources and operations.

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By integrating Salesforce data across multiple organizations, the city could unify its reporting, providing leadership with a comprehensive view of performance and challenges.

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Keeping Salesforce data within the city’s infrastructure improved protection and compliance, ensuring that sensitive information remained secure and aligned with regulatory standards

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