This major U.S. city uses Salesforce to manage core services across five different orgs, including code enforcement, internal operations, and a 311 Citizen Service Request Portal. The Salesforce product owner struggled to extract usable reports from CSV exports and analyze high-volume datasets across orgs. Native Salesforce tooling made real-time data access difficult, preventing staff from tracking service trends or responding quickly to citizen needs. The city needed a centralized solution that could unify data, enhance visibility, and strengthen public trust.
CapStorm implemented a high-frequency, cross-org data replication strategy that streamed Salesforce records into the city’s SQL Server environment every five minutes. This unlocked real-time analytics and enabled data-driven operations across departments.
CapStorm continuously synced data from all Salesforce orgs to a centralized SQL Server database, eliminating silos.
Near real-time replication ensured databases stayed aligned with Salesforce updates for live analytics.
CapStorm enabled secure data transfers into citizen-facing portals, improving transparency on service requests.
All data remained inside the city’s infrastructure, meeting government security and compliance standards.
Talk to us about what’s possible in your environment.
Protect Salesforce data with self-hosted backups, rapid restore, and full compliance – no cloud reliance required
Sync Salesforce data to Snowflake, SQL, and BI tools in near real-time for analytics.
Seed sandboxes, version metadata, and enable faster dev cycles with compliant, consistent test data.
