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The Salvation Army Gains CRM Control & Backup Resilience

CapStorm helps the Eastern Territory of The Salvation Army connect Salesforce data and restore fast - all on-prem.

Customer Profile

Industry:
Nonprofit
Company Size:
5,000+ employees
Tech Stack:
Salesforce
Specialities:
Human Services, Disaster Relief, Financial Assistance
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The Challenge

The Salvation Army’s Eastern Territory serves communities across 12 U.S. states, Puerto Rico, and the U.S. Virgin Islands. With a mission-critical CRM infrastructure running on Salesforce, they quickly encountered limitations post-implementation. Their team needed to extract Salesforce data for analysis, route it through a data warehouse, and re-ingest it — a complex, error-prone loop that lacked visibility and real-time control. Backup operations were inflexible and cloud-dependent. They couldn’t efficiently correct data issues, support internal audits, or recover from errors without costly delays. Moreover, vendor lock-in threatened their operational autonomy. To achieve compliance-grade resilience and full-stack observability, they needed a solution that would sit inside their infrastructure — not on someone else’s cloud.

The CapStorm Solution

CapStorm delivered a self-hosted data platform tailored to the Salvation Army’s internal control requirements. Installed inside their firewall, CapStorm gave teams complete visibility and access across their Salesforce environments — without vendor reliance. The deployment replaced brittle ETL flows, unlocked point-in-time restore, and aligned seamlessly with their data warehouse architecture. Most importantly, CapStorm enabled secure, audit-ready operations that scale with the organization’s needs.

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On-Prem Backup Control

With CapStorm:BackUp, backups now live inside the Salvation Army’s infrastructure - enabling fast remediation and rollback.

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End-to-End ETL Enablement

CapStorm automated data flows from Salesforce into their on-prem SQL environment - no third-party tools required.

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Granular Restore Precision

Point-in-time restore lets them undo bad changes instantly, without overwriting their entire environment.

The Impact

  • Gained full control of backups and restore operations – no more cloud lock-in or delays.
  • Integrated Salesforce data directly with reporting systems for faster insights and dashboard creation.
  • Reduced data correction time from hours to minutes with instant rollback capabilities.
  • Strengthened compliance posture with on-prem retention and real-time access logging.
  • Raised operational maturity to enterprise-grade standards, aligned with audit mandates.
The Salvation Army Gains CRM Control & Backup Resilience
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Solutions for Every Data Challenge

Backup & Recovery

Protect Salesforce data with self-hosted backups, rapid restore, and full compliance – no cloud reliance required

Data Integration & Reporting

Sync Salesforce data to Snowflake, SQL, and BI tools in near real-time for analytics.

Salesforce Dev & Enablement

Seed sandboxes, version metadata, and enable faster dev cycles with compliant, consistent test data.