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Global Pharma Leader Secures Veeva CRM with Validated Backup and Recovery

CapStorm enables compliant, high-frequency Veeva replication, supporting data protection, reporting, and business continuity.

Customer Profile

Industry:
Healthcare/Pharmaceuticals
Company Size:
50,000+ employees
Tech Stack:
Veeva CRM (Salesforce-based), AWS, Relational Databases
Specialities:
Clinical Research, Scientific Engagement, Patient Experience

The Challenge

This pharmaceutical enterprise relies on multiple Veeva CRM orgs across therapeutic areas and geographic regions, each highly customized and critical to clinical trial support and scientific outreach. The sensitive nature of Veeva data, including clinical results and engagement histories, required a compliant, secure solution for backup and recovery. Beyond protection, the enterprise needed to validate backup quality through restore testing, enable data analysis, and adapt to evolving schema without disrupting operations.

The CapStorm Solution

CapStorm delivered a secure, high-frequency data management framework for Veeva CRM, built on incremental replication and automated schema sync. The enterprise gained a compliant, testable backup strategy, plus data accessibility for advanced reporting and insights.

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High-Frequency Veeva Backup

CapStorm incrementally replicated Veeva data and metadata into an AWS-hosted relational database, fully behind the customer’s firewall

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Snapshots for Analysis & Legal Holds

Replication supported long-term archival, legal record retention, and in-depth business analytics beyond the Veeva UI.

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Validated Veeva Recovery

The enterprise regularly performed restore testing in Salesforce sandboxes, ensuring backups were accurate, restorable, and complete.

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Adaptive Schema Sync

CapStorm automatically updated the backup database structure as Veeva orgs evolved, no manual intervention needed.

The Impact

  • Protected critical Veeva CRM data from deletion, corruption, and ransomware.
  • Enabled compliant, tested recovery workflows for Salesforce and Veeva environments.
  • Empowered near real-time reporting and off-platform analytics on Veeva data.
  • Improved developer efficiency and reduced risk through disaster recovery readiness.
  • Enhanced forecasting and decision-making through secure, consolidated customer insights.
Global Pharma Leader Secures Veeva CRM with Validated Backup and Recovery
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Solutions for Every Data Challenge

Backup & Recovery

Protect Salesforce data with self-hosted backups, rapid restore, and full compliance – no cloud reliance required

Data Integration & Reporting

Sync Salesforce data to Snowflake, SQL, and BI tools in near real-time for analytics.

Salesforce Dev & Enablement

Seed sandboxes, version metadata, and enable faster dev cycles with compliant, consistent test data.